Terms & Conditions

1) Who We Are & Who You Are

The Services are owned and operated by Start Today Wellness LLC (“Company”, “we”, “us”). “You” refers to any purchaser, user, or participant. You must be 18 years or older to use the Services.

2) Changes to These Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest version. Continued use after changes constitutes acceptance.

3) Use & Consent

By using the Services, you agree to these Terms, our Privacy Policy, and any program-specific guidelines. Accessing, purchasing, or using in any manner constitutes consent.

4) Intellectual Property

All content, frameworks, training plans, nutrition resources, videos, templates, and branding are protected by copyright and trademark laws. We grant you a revocable, non-transferable, personal-use license to materials you receive. You may download/print for personal use only.

You may not share, resell, distribute, publish, or create derivative works from our materials without prior written consent. Unauthorized use is prohibited and may be enforced to the fullest extent of the law.

5) Client Conduct

You agree not to misuse the Services, post unlawful or harmful content, infringe intellectual property, spam, or attempt to bypass security. We may suspend or terminate access for violations.

6) Medical, Legal & Financial Disclaimers

Not Medical Advice: STW does not provide medical care or nutrition therapy. Always consult your licensed provider before starting any diet or exercise program; do not discontinue medications without your provider’s guidance.

Not Legal/Financial Advice: Nothing in the Services constitutes legal, tax, or financial advice. Consult your professional advisors.

7) Results & Earnings Disclaimer

We do not guarantee specific outcomes (e.g., pounds lost, body fat %, strength gains, income). Individual results vary based on many factors including adherence and personal health status.

8) Technology, Access, Errors

We strive for reliable access but do not guarantee uninterrupted Service. From time to time access may be limited for maintenance or due to factors outside our control. We make reasonable efforts for accuracy but cannot guarantee completeness or timeliness.

9) Privacy & Data

We collect and process personal information as described in our Privacy Policy. While we take reasonable safeguards, transmission of data over the internet carries inherent risks.

10) Accounts & Passwords

You’re responsible for protecting your login credentials. Do not share access. We may terminate access if sharing is detected.

11) Purchases, Billing & Chargebacks

By enrolling, you authorize us (and our processors) to charge your selected payment method per the agreed pricing and schedule. If a payment fails, there is a 3-day grace period; afterward, access may be paused or revoked. You remain responsible for the full agreed amount unless a refund is approved under Section 12.

We do not tolerate chargeback abuse. Unwarranted chargebacks may be referred to collections and reported to relevant databases.

12) Refunds & Money-Back Guarantee (This Offer)

For the offer you’re purchasing, STW provides an Action-Based 100% Money-Back Guarantee. If you do the work and don’t see reasonable progress, we’ll refund you. If you don’t participate, the guarantee does not apply.

12.1 What We Guarantee

If you complete the required actions below during your first 30 days and believe you’ve made no meaningful progress (e.g., no improvement in adherence, energy, strength, waist, or weight trend), we’ll refund 100% of your program fee (see exclusions in 12.5).

12.2 Eligibility Window

• Refund request must be submitted between Day 21 and Day 30 from your official start date (the date you receive app access or onboarding email, whichever comes first).

12.3 Action Checklist (required)

To qualify, you must provide evidence (screenshots/exports from the STW app or approved trackers) that you:

• Completed onboarding within 7 days (intake, goals, baseline photos, starting weight & waist measurement).
• Attended or watched at least 3 coaching calls or office hours (live or replay with timestamped notes).
• Logged nutrition at least 25 of 30 days with daily calories and protein; hit the assigned calorie range ±10% and protein target on at least 14 days.
• Completed training by doing at least 10 workouts in 30 days or averaged your assigned daily step goal (e.g., 8–10k) at least 5 days/week.
• Submitted weekly check-ins (weight, waist, photos) on time for Weeks 1–4 and implemented coach adjustments the following week.
• Engaged for support: responded to coach messages within 48 hours and used provided resources (meal builder, travel protocols, dining-out guide) where relevant.

12.4 How to Request a Refund

• Email [email protected] with subject line Refund Request – Money-Back Guarantee between Day 21–30.
• Include: your full name, purchase email, start date, and evidence for all items in 12.3.
• We will review within 10 business days and may request clarification during that period.

12.5 What’s Not Refundable

• Third-party hard costs you chose to order (e.g., lab kits, mailed equipment, meal prep, wearables, supplements) and any shipping costs.
• Transactions outside the 30-day window or without required evidence.
• Accounts with policy violations (abuse, harassment, IP infringement, etc.).
• Medical contraindications arising after start date (see 12.6).

12.6 Medical Exceptions

If a new medical condition arises after your start date and your licensed provider instructs you to stop, we’ll offer a pause or transfer/credit at our discretion. A refund under the guarantee is not available unless all eligibility criteria are met.

12.7 Refund Method

Approved refunds are issued to the original payment method. Processing times vary by bank. We do not refund processor fees that third parties do not return to us.

13) Payment Plans

If you enroll on a payment plan, you agree to complete all scheduled payments. Late or missed payments may be sent to collections and can impact your credit.

14) Term & Termination

We may suspend or terminate access for violations or non-payment. Upon termination, any outstanding balances become due within 24 hours. Sections concerning IP, disclaimers, limitations, dispute resolution, and confidentiality survive termination.

15) Indemnification

You agree to defend, indemnify, and hold harmless STW and its team from claims, damages, liabilities, and expenses arising from your use of the Services or breach of these Terms.

16) Limitation of Liability

To the maximum extent permitted by law, STW is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or other intangible losses.

17) Release of Claims

You release STW from any claims related to your use of the Services, including reliance on information, injuries, delays, or interruptions.

18) Dispute Resolution & Arbitration

We aim to resolve concerns amicably via [email protected]. If unresolved, disputes will be settled by binding individual arbitration under the American Arbitration Association rules in Orlando, Florida. The prevailing party may recover reasonable attorneys’ fees and costs. Class actions and jury trials are waived.

19) Non-Disparagement

During any dispute, you agree not to engage in public communications (including social media) designed to disparage STW. This does not limit lawful communications required by authorities.

20) Third-Party Links & Merchants

We’re not responsible for third-party sites, products, policies, or transactions. Your dealings with third parties are solely between you and them.

21) Severability

If any provision is held invalid, the remaining provisions remain in full force.

22) Contact

Start Today Wellness LLC
Email: [email protected]
Phone: (786) 841-9998
Website: starttodaywellness.com

This document is provided for general informational purposes and does not constitute legal advice. Consult your attorney to adapt for your jurisdiction and specific offer terms.